This lock got delivered to us and it has never been used. Box is just a bit damaged. Lock itself is not. Comes with all original parts and batteries. The XS4 Original product line is a universally compatible advanced smart locking system delivering next-generation access control technology in a market-proven solution. Unique, simple to install and retrofit, and featuring a sleek design, the XS4 Original platform integrates all your physical security needs through wireless networked, stand-alone locks giving you real-time access control for virtually all the doors in your building.